Support
We’re here to help—whether it’s questions about our brackets, custom requests, or delivery options.
General Support
hello@geekgeniuscollective.com
Have a question about your order, our products, or anything general?
Reach out here and we’ll get you pointed in the right direction.
Bracket Support
Our brackets feature a precision snap-fit system, designed to hold firmly, align easily, and give a clean, professional finish every time.
If you have any questions about our standard 3D brackets or pre-made designs, email us at:
brackets@geekgeniuscollective.com
Delivery & Shipping
We want your order to arrive safely and on time. Here’s what to know:
Shipping Methods: Standard shipping is available for all orders. Expedited options may be offered during checkout.
Processing Time: Orders are usually processed within 1–2 business days. Custom orders may take longer.
Tracking: Once your order ships, you’ll receive a tracking number via email.
International Shipping: Not available, YET.
For questions about your shipment, email: hello@geekgeniuscollective.com
Custom Requests
Have a special request or idea? Email us at: custom@geekgeniuscollective.com
Custom options aren’t guaranteed and may require extra review or production time.
Subscriber-Only Inbox — The Lab
thelab@geekgeniuscollective.com
Exclusive inbox for our Lab members.
Use this email for early-access feedback, insider info, test group communication, and member-only perks.
Response Times
We do our best to respond within 1–2 business days.
During holidays, launches, or high-volume seasons, replies may take a little longer—but we promise we’re on it.
Before You Email
You’ll get the fastest help if you include:
Your order number (if you have one)
Photos or screenshots (if it’s a bracket or fit issue)
The type of lights you’re using (for bracket questions)
Any deadlines or event dates we should know about